Heart + Bow Shoe

As we are a small business please allow 1-4 business days processing time. You will receive an email with tracking number once your order has shipped. During Holidays, Sales and Restocks allow up to 7 business days for your order to be processed.

Please note that selecting priority does not speed up processing time it only expedites when the package will be received from the carrier once they are in possession of it.

Orders cannot be modified once submitted. Please reach out to us at Nixygrey@gmail.com if you have a concern with the order received. Please email us within a 7 day period after delivered with any concerns.

Must provide in email:

Name order was purchased under
order number (in the subject & body)
Email address associated with the order
Thank you for your support and understanding!

HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Nixy Grey is not responsible for lost or stolen packages or delayed packages during transit.

If you haven’t received your order, please contact us at nixygrey@gmail.com with your name and order number, and we will look into it for you.

RETURN ADDRESS:

NIXY GREY

4950 MADISON ST. 

P.O. BOX 32

SKOKIE IL 60077

International shipping (Canada)

All international shipments are considered FINAL SALE and not eligible for exchange or refunds due to the additional freight and duty costs associated with those orders.

Import taxes & Duties

Your order may be subject to Import duties and taxes, which are levied once a shipment reaches your country. This varies by country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

NIXY GREY cannot control and is not responsible for any duties/ taxes applied to your package. The buyer will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country. Please contact you local customs office for further information. In rare occasions custom agents may delay delivery in some packages.

Thank you for your support and understanding! 

Note: We are a small team that works around the clock to get your items to you as quickly as we can!

 No Returns accepted Only exchanges! (Due to limited inventory & being a small mama owned business)

Our policy does not include money-back refunds; instead, we offer exchanges within 14 days of delivery. To be eligible for an exchange, your item or items must be in the same condition that you received it, unworn or unused, with tags, stain free, oder free, free of pet hair, rips, unwashed and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for covering any shipping costs associated with exchanges.To ensure the safe return of your order, we recommend using a trackable shipping service for items valued over $50 or consider applying shipping insurance to the package. Please note that if we do not receive the returned item or items within 14 days we can no longer honor the exchange.Non returnable items listed below. Once we have received, inspected and approved the returned item, we will issue a store credit for the exchange promptly.

Non Refundable items:

ACCESSORIES- FINAL SALE (INCLUDING DISNEY ACCESSORIES)

SALE OR MARKDOWN ITEMS- FINAL SALE

HOLIDAY ITEMS- FINAL SALE

GIFT CARDS- FINAL SALE

MYSTERY BOXES - FINAL SALE

ALL INTERNATIONAL PURCHASES ARE FINAL SALE (To reduce freight cost on consumer behalf, as you are responsible for return freight.)

ITEMS USING DISCOUNTED PROMO CODES- FINAL SALE (This includes 1st time purchase 10% off code)

Please note that exchanges will need to be sent to the following address: 

NIXY GREY

4950 Madison St.

P.O. box 32

Skokie IL 60077

ALL EXCHANGES ARE FINAL SALE!

Additional exchange/ return information:

Customers are responsible for the shipping costs associated with exchanges both to and from our facility.

Nixy Grey is not responsible for return postage.

Nixy Grey is not responsible for lost packages during the return process

Shipping costs will not be refunded.

You can always contact us for any questions at nixygrey@gmail.com.

Please refer to each individual item descriptions for a more accurate size as some pieces have an oversized fit. 

CLOTHING SIZE GUIDE:

1-2 Yrs (Years) = 12-24 Months

2-3 Yrs (Years) = 2T-3T

3-4 Yrs (Years) = 3T-4T

4-5 Yrs (Years) = 4T-5T

5-6 Yrs (Years) = 5T- Size 6

Height & Weight Reference:

SHOE SIZE CHART:

AGE EXAMPLE:

15-18 MONTH = SIZE 5C (21)

7 YEAR OLD =  SIZE 1Y (32)

*PLEASE REFER TO CM OF CHILD FOOT SIZE FOR ACCURATE MEASUREMENTS FOR CHILDREN WHO MAY WEAR BIGGER OR SMALLER SIZE THAN THEIR AGE.

CLOTHING DESCRIPTION:

Sizing Example: 2-3 Yrs sizing fits toddlers both 2 and 3 year olds or those typically wearing 2T-3T clothing.

Comfort & Flexibility:

Our clothing is designed with your little one’s comfort in mind. With soft, breathable fabrics and a flexible fit, our pieces grow with your child and ensure all-day comfort for every adventure.

Perfect Fit for Active Toddlers:

Our sizes are made to accommodate your baby and toddler’s natural movement. From playtime to nap time, each garment provides flexibility, ensuring your child can move freely without restriction.

Durable & High-Quality:

Crafted with premium, durable materials, our clothing is designed to withstand the wear and tear of active toddlers while maintaining its softness and color wash after wash.

Sizing Recommendations:

• Our pieces have been designed to offer a relaxed, comfortable fit.

• If your child is in-between sizes, we recommend sizing up for a longer-lasting fit that grows with them. Ex: if your child is a 3T but big for his/her age consider a 3yr-4yr (3T-4T) size instead of a 2yr- 3yr (2T-3T).

*All Denim Bottoms are created with a flexible material for your little ones comfort during their daily activities. 

• Fit & Comfort: Designed with a soft, stretchy fabric that adapts to your baby, toddler or child's growing body, providing all-day comfort.

• Quality & Durability: High-quality materials ensure that these clothes will last through wash cycles and the daily adventures of your little one.

• Flexible Fit: Offering room to grow, our clothes move with your little one, so they stay comfortable while playing, crawling, or lounging.

• Sizing Tips: For the best fit, we recommend ordering the size your child wears most comfortably. If in doubt, consider sizing up to allow for more room to grow.