Thank you for your support and understanding!
Note: We are a small team that works around the clock to get your items to you as quickly as we can!
No Returns accepted Only exchanges! (Due to limited inventory & being a small mama owned business)
Our policy does not include money-back refunds; instead, we offer exchanges within 14 days of delivery. To be eligible for an exchange, your item or items must be in the same condition that you received it, unworn or unused, with tags, stain free, oder free, free of pet hair, rips, unwashed and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for covering any shipping costs associated with exchanges.To ensure the safe return of your order, we recommend using a trackable shipping service for items valued over $50 or consider applying shipping insurance to the package. Please note that if we do not receive the returned item or items within 14 days we can no longer honor the exchange.Non returnable items listed below. Once we have received, inspected and approved the returned item, we will issue a store credit for the exchange promptly.
Non Refundable items:
ACCESSORIES- FINAL SALE (INCLUDING DISNEY ACCESSORIES)
SALE OR MARKDOWN ITEMS- FINAL SALE
HOLIDAY ITEMS- FINAL SALE
GIFT CARDS- FINAL SALE
MYSTERY BOXES - FINAL SALE
ALL INTERNATIONAL PURCHASES ARE FINAL SALE (To reduce freight cost on consumer behalf, as you are responsible for return freight.)
ITEMS USING DISCOUNTED PROMO CODES- FINAL SALE (This includes 1st time purchase 10% off code)
Please note that exchanges will need to be sent to the following address:
NIXY GREY
4950 Madison St.
P.O. box 32
Skokie IL 60077
ALL EXCHANGES ARE FINAL SALE!
Additional exchange/ return information:
Customers are responsible for the shipping costs associated with exchanges both to and from our facility.
Nixy Grey is not responsible for return postage.
Nixy Grey is not responsible for lost packages during the return process
Shipping costs will not be refunded.
You can always contact us for any questions at nixygrey@gmail.com.